Credit Sales Terms

1. Seller and scope

Seller: Ufkon ("Ufkon") · Tax identification number: — · Tax office — · (postal address will be added before paid sales start; written requests: info@ufkon.com) · KEP none · [operator details to be added] · destek@ufkon.com

These terms apply to purchases of credits from the platform by approved firms (EPC). Credit buyers are businesses acting for commercial or professional purposes. The Terms of Use, the EPC Membership Agreement and the Unlock Refund Policy apply together with these terms.

2. Nature of credits

• A credit is a prepaid digital service unit used only to unlock project requests within the platform.
• A credit is not money or electronic money; it cannot be converted to cash, bears no interest, and cannot be transferred or assigned to another firm.
• Credits are held in a single wallet at firm (umbrella account) level; authorised team members can spend from the firm's wallet.
• The TRY value of a credit is the value announced on the platform; unlock prices are tiered by project size and shown at the time of unlock. A request's unlock price is fixed when the request is published; later price changes do not apply to published requests.

3. Packages, bonuses and price

• Credit packages, package bonuses and campaigns (e.g. a first-purchase bonus) are as listed on the purchase screen at the time of purchase.
• The screen shows the package price, VAT and the total amount payable including VAT separately, before you enter your payment details. The amount you pay is this total.
• Bonus credits are given without a separate charge. The term and conditions of bonus and gift credits are shown on the screen where they are granted and in your wallet.

4. Payment

• Payment is taken on the secure payment page of the bank or payment institution contracted by Ufkon, by card with 3D Secure verification or, where offered, by bank transfer (wire/EFT).
• Ufkon does not see or store full card numbers. If you use the saved card feature, only the token issued by the payment institution, the card brand, the last four digits and the expiry month/year are kept; you can delete your saved card from your dashboard.
• Credits are loaded into your wallet after the payment is approved by the bank or payment institution, and the purchase is notified to you. The same purchase request is never processed twice.

5. Invoice and taxes

• For the sale, an e-Invoice or e-Archive invoice, depending on your firm's status, is issued at the time required by tax legislation with the billing details in your dashboard and sent electronically; you can also reach your invoices from your dashboard.
• VAT at the applicable rate is added to prices. You are responsible for keeping your billing details accurate and up to date.

6. Term of use and spending order

• Credits you buy (paid credits) have no expiry.
• Gift and campaign credits (launch gift, bonus and promotional credits) expire on the expiry date shown when they are granted; expired gift credits are removed from the wallet and are not restored. You can see the expiry date in your wallet.
• When unlocking, gift credits with the nearest expiry date are spent first, then the oldest paid credits.

7. Refunds

• No cash (money) refunds are made for purchased credits. For upheld unlock disputes and other refund cases, the refund is made to your wallet as credits.
• Money is refunded, to the payment instrument used, only in these cases:
  • Technical error: double charge, wrong amount, or credits not loaded although payment was taken;
  • Legal obligation or an order of a competent authority;
  • Termination of the service by Ufkon: if Ufkon closes the platform or terminates your account, the value of your unused paid credits at the unit price at which they were bought is refunded, less any outstanding receivables.
• Gift, bonus and campaign credits are never converted to money or refunded as money.
• If you close your account at your own request, no money is refunded for unused credits; you are advised to use your credits before closing the account.

8. Chargebacks

If a chargeback is opened on your payment, the credits loaded with that payment are deducted from the wallet. If the balance is not enough, the uncovered part is recorded as a receivable of Ufkon from your firm.

9. Acceptance and record keeping

By ticking the box on the purchase screen, you accept these terms and the annexed Unlock Refund Policy in the version shown on the screen. The acceptance is recorded with the version and date; you can reach the version you accepted from this page.

10. Governing law

These terms are governed by the laws of the Republic of Turkiye. The Istanbul (Caglayan) Courts and Enforcement Offices have jurisdiction over disputes; if the buyer is not a merchant, the general rules of jurisdiction apply.

This English text is a translation; the Turkish version is the binding text.